Privacy Policy
This Privacy Policy explains how Montelio Courses (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit or use our services at montelio.click.
Introduction
Montelio Courses provides education on video editing and related creative skills. We aim to collect only information that is reasonably necessary to deliver our services, keep them secure, and comply with applicable laws. We do not sell personal data.
Key definitions
- Personal data means information that identifies or can reasonably be linked to you.
- Processing means using personal data (collecting, storing, analyzing, sharing, deleting).
- Services includes our website, courses, and customer support.
Data We Collect
The data we collect depends on how you interact with the Services. We may collect the following categories:
1) Account & profile data
- Email address and basic profile preferences.
- Authentication data such as password hashes (we do not store plaintext passwords).
- Settings like theme preference and accessibility options.
2) Transactional & billing data
- Purchased courses, order IDs, invoices/receipts, and applied promo codes.
- Payment status and timestamps. Payment card details are typically handled by payment providers; we may receive limited payment metadata (e.g., last 4 digits, card brand) depending on provider configuration.
3) Technical & usage data
- Device and browser information, language, pages viewed, and approximate location inferred from IP (e.g., city/region level).
- Cookie or similar identifiers and session information.
- Performance and security signals (e.g., suspected abuse patterns, unusual login attempts).
4) Support & communications
- Messages you send through forms or email, and any information you choose to provide.
- Operational metadata: timestamps, delivery logs, and the address you used to contact us.
5) Sensitive data
We do not request sensitive personal data (e.g., government IDs, precise geolocation, health data). Please avoid sending sensitive information in support messages.
How We Use Data
We process personal data for the following purposes:
- Provide and operate the Services (account access, course delivery, customer support).
- Process purchases and manage billing, refunds, and fraud prevention.
- Improve quality (debugging, analytics, performance monitoring, feature development).
- Security (protect accounts, detect abuse, rate-limiting, suspicious activity review).
- Compliance with legal obligations and enforcement of our terms.
Legal bases (where applicable)
- Contract: to deliver courses you request and manage your account.
- Legitimate interests: to secure and improve the Services and prevent fraud.
- Consent: for certain cookies/technologies where required.
- Legal obligations: accounting, tax, and compliance requirements.
Security
We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, loss, or misuse. No method of transmission or storage is 100% secure; we encourage you to use strong passwords and keep your devices protected.
Practical measures
- Access controls and least-privilege practices where feasible.
- Monitoring for suspicious activity and abuse prevention.
- Backups and recovery procedures for resilience.
Your Rights
Depending on your location, you may have rights related to your personal data. We will respond within a reasonable timeframe and may need to verify your identity.
- Access: request a copy of the data we hold about you.
- Correction: fix inaccurate or incomplete data.
- Deletion: request deletion of certain data, subject to legal and operational needs.
- Portability: receive a copy in a structured, commonly used format where applicable.
- Objection/Restriction: object to or restrict certain processing in some cases.
- Withdraw consent: where processing is based on consent, you can withdraw at any time.
How to exercise rights
Contact us using the details in the Contact section. Please include the email associated with your account (if any) and the specific request.
Data Retention
We retain personal data for as long as needed to provide the Services and for legitimate business purposes such as security, dispute resolution, and compliance with legal obligations (e.g., tax and accounting rules).
- Account data is generally kept while your account is active.
- Transaction records may be kept longer to meet legal obligations.
- Support messages are retained for a reasonable period to improve support quality and maintain records of requests.
Children
Our Services are not directed to children under 13 (or the minimum age required by your jurisdiction). If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it where required.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the “last updated” date and may provide additional notice when appropriate.
Contact
Email: [email protected] • Phone: +1 415 555 0132